Frequently Asked Questions
Here you will find answers to the most common questions
Effectiveness and use
Does Holdex™ help with osteoarthritis (wear and tear)?
Yes. The brace is designed to reduce strain and stabilize the knee joint in cases of osteoarthritis and general age-related pain. It provides support so you can be active with less discomfort.
Will I feel a difference right away?
Most customers experience increased stability and relief within 15 minutes of properly adjusting the support. Lasting pain relief is achieved with regular use.
Will the support slide down or roll?
No. Thanks to our patented Holdex™ system with soft silicone grip, the support stays firmly in place whether you are walking or sitting.
Can I wear it under pants/jeans?
Yes. Holdex™ has a slim profile and is made of a thin, breathable material that allows it to sit discreetly under most clothing.
Technology and durability
Why is the twist knob (PrecisionDial™) better than Velcro?
Velcro quickly loses its effectiveness and can only be adjusted in coarse increments. PrecisionDial™ allows you to fine-tune the support to the millimeter level, which is crucial when your knee swells throughout the day.
Is the PrecisionDial™ mechanism durable?
Yes. The twist mechanism is manufactured from durable, lightweight components and developed by engineers for daily use over many years.
Buying guide and sizes:
How do I know which size to choose?
Sizing is based on your body weight (rather than just circumference) to ensure optimal compression and fit. A detailed sizing chart is displayed when you select a product variant.
What happens if I order the wrong size?
You have free size exchange within 60 days. We recommend that you follow the size chart carefully, but if it still turns out to be wrong, you can contact us and we will sort it out.
Delivery and returns
How long is the delivery time?
Your order will be shipped from our warehouse within 24 hours and will normally be delivered within 12-14 business days. You will always receive a tracking number via email.
How do I return an item?
Returns are easy. With our 60-day satisfaction guarantee, you can try the product risk-free. Send an email to support@proholdex.com to start the return process.
How can I contact you?
You can contact us via the form on the contact page. We respond to all inquiries within 24 hours on business days.
Is there any guarantee?
Absolutely. We offer a 60-day, no-hassle money-back guarantee. If you're not satisfied or don't notice a difference, you can return the support for a full refund.
